By this time 3 other guests were waiting too. I used the entry phone to call the casino operator, who transferred me to security, who said someone would be over “whenever they were available”. We arrived on time, but the office closed at 8, and no amount of waving would bring the two ladies inside to the door. I did the pre-checkin online, stating that we would arrive by 8:30pm. We stayed in one of the chalets for Memorial weekend. Hotels near The Great Hinckley Fire Monument.